SAN FRANCISCO, Aug. 11, 2026 — Knowtex, a provider of ambient clinical intelligence, today published "Ambient AI, Built for the Nation's Largest Health System," a white paper documenting the company's deployment of ambient clinical documentation technology inside the U.S. Department of Veterans Affairs health system.
The paper traces the program from award to national scale. In October 2025, Knowtex was awarded a $15 million contract to deploy its ambient documentation platform across the VA health system, following a competitive evaluation of more than 150 solutions in VA's AI Tech Sprint for Ambient Scribe. Knowtex went live at the Kansas City VA Medical Center that same month, integrated directly into CPRS, VA's electronic health record. Four additional pilot sites — Dallas, Miami, Loma Linda, and East Orange — followed in January 2026. In February 2026, Knowtex received the green light for nationwide primary care implementation, achieving a national VA production go-live that brought ambient scribe support to primary care documentation across 10 VISNs and 79 VA Medical Center locations.
The white paper also summarizes VA's own published assessment of the Kansas City evaluation, a 90-day review involving 18 primary care providers. According to VA's reporting, all 18 participating clinicians wanted to continue using ambient scribe technology after the evaluation period, and most reported saving one to two hours of after-hours work. Patient experience scores at the site rose over the same period, including a 95.8% rating on whether providers listened carefully, up 2.8 points, and a 95% trust rating in the primary care team, up 2.9 points.